Payment Terms

Last Updated: April 14, 2025

These Payment Terms govern all transactions made through the Fresh Notebook platform at freshnotebook.eu. By completing a purchase or enrolling in any paid program, you agree to these terms in full.

1. Accepted Payment Methods

We accept major credit and debit cards, as well as other payment methods displayed at checkout. All payment options available to you will be shown during the purchase process. We reserve the right to add or remove accepted payment methods at any time without prior notice.

2. Pricing and Currency

All prices are displayed in the currency shown on the checkout page. Prices are inclusive of applicable taxes where required. Fresh Notebook reserves the right to change pricing at any time. Price changes will not affect purchases already completed.

3. Billing and Charges

3.1 One-Time Purchases

For single workshop enrollments or one-time purchases, your payment method will be charged immediately upon confirmation of your order.

3.2 Subscription Plans

Where subscription-based access is offered, your payment method will be charged on a recurring basis according to the billing cycle selected at the time of purchase. Billing continues automatically until you cancel your subscription.

3.3 Failed Payments

If a payment fails, we may retry the charge one or more times. Access to paid content may be suspended until payment is successfully processed. You are responsible for ensuring your payment information remains accurate and up to date.

4. Taxes

You are responsible for any applicable taxes, duties, or levies imposed by your local jurisdiction. Where Fresh Notebook is required by law to collect taxes, these will be added to your total at checkout. The displayed tax amount is an estimate and the final amount may vary.

5. Refund Policy

5.1 Eligibility

Refund requests may be submitted within 14 days of the original purchase date, provided that:

You have not completed more than 20% of the enrolled workshop or course content
The request is submitted through our official contact channel at info@freshnotebook.eu
The purchase was made directly through freshnotebook.eu

5.2 Non-Refundable Items

The following are not eligible for refunds:

Purchases where the refund window has expired
Completed or substantially accessed content
Promotional or discounted purchases where refund exclusion was stated at the time of purchase
Subscription fees for periods already rendered

5.3 Processing

Approved refunds will be returned to the original payment method within 5–10 business days, depending on your payment provider. Fresh Notebook is not responsible for delays caused by third-party financial institutions.

6. Cancellation of Subscriptions

You may cancel a subscription at any time through your account settings or by contacting us at info@freshnotebook.eu. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle unless otherwise required by applicable law.

7. Promotional Codes and Discounts

Promotional codes and discount offers are subject to their own terms and expiration dates. Only one promotional code may be applied per transaction unless otherwise stated. Codes have no cash value and may not be combined with other offers unless explicitly permitted.

8. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us at info@freshnotebook.eu before initiating a chargeback with your payment provider. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution. We will work in good faith to resolve billing disputes promptly.

9. Security

All payment transactions are processed through encrypted, PCI-compliant third-party payment processors. Fresh Notebook does not store your full payment card details on its servers. While we take reasonable steps to protect your payment information, no online transmission is entirely without risk.

10. Changes to These Terms

Fresh Notebook may update these Payment Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the platform after changes are posted constitutes your acceptance of the revised terms. For material changes, we will make reasonable efforts to notify registered users in advance.

11. Contact

For questions about payments, billing, or refunds, please reach out to us:

Fresh Notebook
Township Rd 50, Cardston County, AB T0K 2C0, Canada
info@freshnotebook.eu
+1 506 547 2775