Privacy Policy

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1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit when you:

• Create or update an account (name, email address, password)
• Complete a registration or enrollment form
• Submit assignments, exercises, or workshop responses
• Contact us via email or contact forms
• Participate in collaborative tools, forums, or group activities
• Make a payment or initiate a billing transaction

1.2 Information Collected Automatically

When you interact with the Service, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent, and navigation paths
• Referring URLs and exit pages
• Session timestamps and interaction logs

1.3 Cookies and Similar Technologies

We use cookies, local storage, and similar tracking technologies to maintain session state, remember preferences, and analyze usage patterns. You may control cookie behavior through your browser settings; however, disabling certain cookies may affect the functionality of the Service.

1.4 Information from Third Parties

We may receive information about you from third-party services such as payment processors, authentication providers, or analytics partners. This information is used only in accordance with this policy and the agreements we hold with those parties.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To create and manage your account and learning profile
• To process payments and manage billing records
• To track progress through workshops, assignments, and exercises
• To send transactional communications such as confirmations, receipts, and access credentials
• To send service updates, policy changes, and important notices
• To send optional promotional communications (with your consent where required)
• To improve platform features, content quality, and user experience
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with applicable legal obligations

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3. Legal Bases for Processing

We process your personal information on the following grounds:

• Contract performance: processing necessary to deliver the Service you have enrolled in or requested
• Legitimate interests: improving the platform, ensuring security, and communicating relevant updates
• Consent: where you have explicitly agreed, such as for marketing communications
• Legal obligation: where processing is required to comply with applicable law

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4. Sharing of Information

4.1 Service Providers

We share information with trusted third-party vendors who assist us in operating the Service. These include hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These parties are contractually bound to handle your data only as directed by us and in accordance with appropriate confidentiality and security obligations.

4.2 Business Transfers

If Fresh Notebook is involved in a merger, acquisition, asset sale, or restructuring, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a materially different privacy policy.

4.3 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or protect the safety of our users or the public.

4.4 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you. Such data may be used for research, reporting, or platform improvement purposes.

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5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it in a secure manner.

You may request deletion of your account and associated data at any time by contacting us. Certain records may be retained for a limited period following deletion where required by law or for legitimate operational purposes.

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6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

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7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain types of processing
• Request portability of your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

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8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us immediately.

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9. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or resources. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or data handling of external parties.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the Service.

Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

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11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: